Shipping policy
🚚 Shipping Policy – MSAF Garden
At MSAF Garden, we aim to deliver your gardening essentials safely and quickly so you can start growing without delay.
📦 Order Processing
-
All orders are processed within 24 hours of order confirmation.
-
Orders placed before 1:00 PM are eligible for same-day dispatch (except Sundays & public holidays).
-
Orders placed after the cut-off time will be dispatched on the next working day.
🚀 Delivery Timeline
-
Gujarat: 1 – 3 working days
-
Metro Cities: 3 – 5 working days
-
Other Locations: 4 – 7 working days
Delivery timelines may vary during peak seasons, sales, or due to courier service delays.
🌱 Live Plants Shipping
-
Plants are packed using protective eco-friendly packaging to ensure safe transit.
-
Slight soil movement or minor leaf damage during transport is normal and does not affect plant health.
-
We recommend unboxing plants immediately after delivery and watering if required.
💰 Shipping Charges
-
Free Shipping on orders above ₹XXX
-
A standard shipping fee of ₹XX applies to orders below the free shipping value.
📍 Order Tracking
-
Once your order is dispatched, you will receive a tracking link via SMS / Email / WhatsApp.
-
You can also track your order from the My Account → Orders section.
❗ Delivery Delays
While we strive for timely delivery, delays may occur due to:
-
Weather conditions
-
Courier partner issues
-
Remote location accessibility
-
High order volume during sales
📞 Need Help?
For any shipping related queries, contact us at:
📧 support@msafgarden.com
📱 +91 XXXXX XXXXX